You've already flagged this Read 1 more review about Instacart Only the latest review will count in the company's TrustScore Talia 2 reviews. You won't see refunds in your Instacart account. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I have two questions: I used Instacart once and I loved it. Instacart will be willing to speedily resolve any issues you may have. 3/4 of our orders have missing items that we have been charged for. First: share to improve GetHuman-ileneamy's odds . Instacart lets you shop from local grocery stores via an app and website. If something isn’t right, you’ve got options. 1.2. Get Danawares Assorted Colours Metal Pencil Case (each) delivered to you within two hours via Instacart. Item is missing from delivery. I don't mind much (things happen! In the Instacart app or website, you can report: - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else’s order, you can reach out to Instacart Care. I'm OK with missing items, I'll just get a refund and deal with it. In some cases, the person who shops your order may not be the one who delivers it. 0 results found. Today was my first experience with instacart and I'm extremely disappointed. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Many shoppers are ordering grocery delivery through Instacart, but some complain of strange charges and missing items 1 weather alerts 1 closings/delays 1 weather alerts 1 closings/delays Missing items; Incorrect items; Damaged items; Poor replacements; Early/ late orders; You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved. Skip To Main Content. Extremely expensive service, and the orders are not accurate. Customer service. ** and I never used their service once. Exchange, Refund and Cancellation Policy . Start shopping with Instacart now to get products, on-demand. 1. terrible customer service 2. asked about the price difference because the instacart shopper left the receipt in one of the bags, customer service rep told me that they're not supposed to do that and instacart marks up prices. 1 view | 16437 similar | 0 following. Try it today! Expires in. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Value for money. I only compared 2 items before I cancelled my Instacart membership; butter and whole chickens. For an order with a special request to be placed, it will only work with at least one regular item (that's in the database already) to be placed into your cart prior to adding this item.It's easiest if you begin your order by adding other items before you place any special request items into it. I have used service for sometime now, well before the COVID-19 started and I can tell you. Item was missing from my current order. Strength in numbers! GetHuman-ileneamy's customer service issue with Instacart from April 2020. Missing Item consistently Missing Item consistently. Then it sends a personal shopper to gather your items and bring them to you, typically on … I called customer service because I also had several items missing from my order. First: share to improve GetHuman4719323's odds. See terms Missing item in my instacart … In the Instacart app or website, you can report: - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else’s order, you can reach out to Instacart Care. Additional Fees. Contactless delivery and your first delivery is free! Companies respond better when others are watching. FIX: put in a reservation for call from instacart rep, who helped by canceling sec... Instacart charged my card $**. Advertised vs Delivered. So things are progressing with the pandemic so I thought I would take a step back and go back to Instacart for a while. I'm sure there are millions of others like me. 12 hours : 00 minutes : 00 seconds . Reply. whatever) and mostly feel bad because I imagine that the shopper is doing two or three orders at once and they've just mixed up some of my items with someone else's. Charged $6 for broccoli that they paid less than $2. It's still far far better than dealing with a physical grocery store. In the time it took you to read this article, the missing item from your order that brought you here in the first place is likely already on its way from the grocery store to your home as we speak. Turnaround Time. Get groceries delivered from local stores in two hours. Hello Instacart,*I reported that * of my * items was missing and received an emai... Instacart Publix delivery this morning. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Companies respond better when others are watching. GetHuman4719323's next move: talk … I've used Instacart a handful of times, and every time I have ended up with one or two items that I didn't order, and one or two things missing. Free delivery today on your first order. If you received a wrong order or if your order never arrived, please contact Instacart Care. If something isn’t right, you’ve got options. I would like a refund not credit. Hi loves. Contactless delivery and your first delivery is free! Useful. Most of the times this has happened were from not receiving the correct number of the same item I ordered and got billed for. Paid for Missing two items. Mar 03 . Website. If I ordered 2x an item, and get billed for it, I expect to receive all of them. Product or Service Quality. Share. You won't see refunds in your Instacart account. search. There seems to be ZERO quality control or Delivery/Driver Accountability. Still need help? There is some items consts $** missing from mt instacart order Missing item in my instacart order, would like a credit. Really don't know why you're being downvoted, but I agree. And, while I didn’t do it myself, it also seemed you could add last-minute items if needed. Help with my Instacart issue. Discounts and Special Offers. Reliability. I have received some orders recently from Instacart that were missing items. Rating Details. After the items in your order have been picked and packed, a personal shopper will start the delivery process. No email received from instacart for the proble... GetHuman4719323's Report a Problem issue with Instacart from April 2020. The items arrived on time but I was charged for two items that I did not receive. Strength in numbers! Paid for Missing two items. Huge Fail! An item was missing that I was charged for. Help with my Instacart issue. Your first Delivery is free. Close. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Get L'Oreal Excellence Triple Protection Hair Colour Blonde (each) delivered to you within two hours via Instacart. Begin an order on Instacart. Log in to help us get you to the right help quickly. Instacart Publix delivery this morning. The added about 30% to each- the chicken went from $0.99 per pound to $1.29 per pound and a four pack of butter went from about $7.29 to over $9 ($9.49?- I don't remember the exact price). Start shopping with Instacart now to get products, on-demand. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items. Diversity of Products or Services. 0 comments . Instacart makes it easy to order from your favorite stores. I would appear they don't have a real time inventory of the grocery store so items you select may not be available. Billing Practices. Prior to placing my order, I was a bit worried about items missing from my order. Dismiss offer banner. Instacart - Poor & missing items. US. Due to a recent back injury at work I had to have my groceries delivered and employed Instacart to retrieve my groceries from Hi-Vee in Springfield, MO. As it turns out, Instacart has a pretty cool way of easing those concerns as you can see what items your shopper has already grabbed, ensuring that they get everything. fizwhiz on Feb 12, 2018. The "report a problem" feature is very limited.