I am overall very happy with the furniture and sealy mattress. More info. I immediately phoned to say I didn't want floorstock and the same salesperson said at an additional cost of $120 I could get a spanking new mattress. Me and my partner will be taking this matter further. When the delivery drivers came ( although they were quite lovely), they told me that if any damage occurs as a result of delivery that they will not cover the cost. Their customer service was excellent; very professional, polite & knowledgeable of the products they were selling. Bought bed frame & mattress at VIP sale night. I haven't received my bed and staff are not helpful. The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. I took a gamble on the Sealy mattress and it's the best choice I have made. Its so comfortable and there was a great sale on too. We now have an extremely comfortable adjustable bed that enables myhubby to find a comfortable position to sleep in after major surgery. I cannot believe how amazing my new mattress is! Not a good product at all. The MotionComfort base combined with any of our adjustable compatible mattresses is the perfect solution for post-operative recovery and rehabilitation. 2021-2022 Slumber Search $1,000 Scholarship. The middle of the mattress seems to go up higher when we are sleeping on it (the sort of thing you see in very old mattresses where there are body imprints either side). I have bought from forty winks before but the best thing about this particular store is that they are so conveniently located. I went back last year to complain that the mattress is pulling apart on the one side as well as the mattress is kinking in. I advised them I would not pay if these charges were included and they eventually had the good sense to exclude them. I tried a few different beds that they recommended and chose the Active Sleep in a double ensemble and Im very happy with it. With the guarantee the comfort wouldn’t be the same. I tried to purchase a bed from interstate for my mum and was told I had to come in store to be able to sell it to me at the sale price. As a result they don't close correctly without causing damage to the frame and brackets. A scratch, a dent, a hole? Tried to make a warranty claim for collapsed springs without any success. It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. The service we received from Hannah and was fantastic. The service we received in the store from Mariella was great and Paul & Chris the guys who delivered the mattress were very polite . So I first shopped around, because knowing I was spending so much money on myself I wanted to make sure I was making the right decision. They just dumped the bed, said sign here and couldnt get out of there quick enough and didnt say Thank You or anything which I thought was quite rude but apart from that I am happy with Forty Winks and would purchase from there again. King Koil Akita Firm King Mattress Extra Length . I had been looking for a bed for my spare room. Went to Bendigo Forty Winks saw a bed and base and asked to purchase one, the lady said she did not have any more bases for the mattress in stock but offered another base which was a 2013 base l said that would be fine. However, when i went to the store to check, a male staff with horrible attitude told me that it was still not arrived, and i shouldn't be checking with him, because the 5 weeks they mentioned has not finished yet! Stay away from this brand after sales service was shocking. He is genuine, very helpful, has good product knowledge and excellent customer service. The delivery drivers replied any damage that results in them delivering the product is not going to be covered. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. Craig gave a good deal on the pillows too! Or this one. Dangerous gap between bed frame and mattress. I will never shop there again. I was disappointed to hear it would take two weeks to get it. Her service and knowledge of products was exemplary and her manner was helpful and friendly. I no longer wake up with back pain. It's taken nearly 8 and they have reneged on installing it, they've just dumped it in the bedroom and left. Dirty rotten scoundrels. They answered all my questions and gave me more information than I was originally after. Is this the right way to treat a customer who has bought a bed which broke under its own weight and could have injured his child. I found a bedhead on the 40 Winks website but could only purchase it via the Bankstown store. My pain has gone and we are now sleeping more supported. They have my future business and recommend others to this shop. I have baugth a Forty Winks Jaguar k/size extra length bed from dial a bed about 3 year ago, and i was garanteed that this bed is the best on the market and that it would last me atleast 15 years. My mattress is visibly defective/faulty and the results of my warranty claim are below. What about this one? The pros: High-end memory foam mattresses that most customers enjoy. It is just terrible experience!!! My matter has not been resolved and my experience with Forty Winks has been Appalling. Find forty winks bedroom suites ads. But being a single mother of two I couldn't really afford to buy a new mattress, so I decided that I would really cut back in groceries, personal products even nice treats I put in my sons lunch box to be able to get a $600 mattress. I can't imagine a sales staff more knowledgeable, sympathetic and sensitive to our needs, nor one more willing to bend over backwards to ensure that we ended up with a mattress meeting our requirements (I like my mattress soft and embracing, my partner sleeps on a firmer surface, and thanks to Forty Winks we've managed to find a mattress that caters to both of us). Terrible service. Still no bed!! Forty Winks is a mattress retailer that has stores across Australia and also ships mattresses and bedroom furniture from their online store as well. I suffer from neck and back pain and my comfort is different to my partners. They even claimed that no one has ever made a complaint of this nature before, which I don't believe at all because the moment I told her the result of the inspection she said "Oh, you have posture slats?". Not impressed with the quality at all! ... bed reviews slumber king mattress review dial a bed reviews forty winks mattress review south africa forty winks mattress forty winks revive mattress review dial a bed claremont dial a bed head office. "we won't sleep till you sleep" what a laugh. Then delivery truck came at lunch time while I was not at home. Slumber Search is supported by readers. The only way to cancel was to pay 25% of the cost as a cancellation fee. The cons: Problems with durability and comfort reported by some sleepers. (DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). Worst 2 hrs trying to sleep bed rock hard heat from it took it off they told me to wait a month then it should wear in. If the salesperson had been upfront about the floorstock it would not have awakened a sense of 'being snowed' and I would have coped with the extra effort required to protect the mattress. They don't have it in stock she tells me and if they order it there will be a 2 week wait. He used the analogy that if a car’s engine stopped working it doesn’t mean you get a new car, well you absolutely do if it’s only 3 months old. Customer service could not of been better. The cons: Prices are quite high and some sleepers report durability issues. Went here for a mattress - the staff member was naturally argumentative and abrasive the whole way through. The cons: Some reports of struggles with durability. Thankyou Nicola . I can only assume that this store is concerned with revenue rather than good, lasting relations with customers who would recommend good service to others. Will definitely be a returning customer. Upwards of $150 cost to me. They introduced me to their bedMATCH range & was able to find the perfect mattress for my needs. Dial-A-Bed has a reputation for bargain bedding and quality service. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day. Diana. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable, This mattress I purchased was Capri medium and it is so hot. Bought a bed for our daughter and firstly it took nearly double the time it was supposed to take to arrive, then it arrived damaged with no instructions, rang the manager who was just pure arrogance and trying to get our money back. Most people don't know this, but right now is one of the best times ever to buy a new mattress. Benefit from a peaceful night’s sleep and reduce partner disturbance in your mattress through SleepMaker’s unique technology. Once you have a Mobicred account, simply select Mobicred as your payment option when you checkout. The pros: Luxury style mattresses with updated features and good initial comfort. When put together, two singles make up a king size bed. clearly made their sale and wanted nothing to do with customer satisfaction. After a lot of searching, I found a bed I liked at Forty Winks at Chirnside Park Homemaker Centre. Best purchase experience ever since I arrive Melbourne. They said that is no problem, ( mind you I already had an old king bed mattress that we put upstairs with no problems), they said that their delivery drivers are experienced and do this 'all the time'. I find a salesperson and tell them I would like to order the bed of my choice. Like always, the mattresses were on "sale". Looking at the overall experience, it left a very bad taste in my mouth and I will never set foot inside a Forty Winks store again (even though they are franchised) and warn anyone who approaches them for goods to be certain you look around for signs drawing attention to floorstock being sold and especially remember the huge, unreasonable 25% cancellation stock. Right on 5 weeks our order arrived, the delivery guys notified half hour prior to coming out which allowed me time to be sure I could be home when they arrived. Later discovering unsuitable for us and within 48 hours we sought a refund to our credit card (a day BEFORE due for delivery). We just bought a new bed frame and mattress (service was amazing) we got it home and set it up. I have tried to contact Forty Winks multiple times on multiple channels, calls and emails. I wish I had read the reviews here before shopping there! They continue to lie as to its whereabouts, they called this morning to tell her it would be delivered tomorrow (Brisbane) , then called her back this aftrenoon and it is still in Sydney. The pros: High profile, luxury mattresses with dual sided firmness options. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. After I called forty winks to assist in replacement of the faulty parts I was moved for department to department and asked to contact their supplier directly to prove the fault. Nothing was too much trouble for her. But still months after I am pissed at this store. I haven't even received my bed yet but am already very upset with the service. My heavily pregnant sister paid for a bed for my nephew months ago to get him into a "big boy bed" before bub arrives. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. Forty Winks was the first shop I went to when I moved to Hobart. We purchased the Lyon bedroom suite from the Fountain Gate store. Shouldn't sit on the bed. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. I purchased a bedroom set and mattress, and although some furniture items arrived damaged and there was a decent wait to get them replaced, Sandra went above and beyond to make sure the correct pieces were delivered in a timely manner (once they had arrived at the store). Serta manufactures traditional mattresses with updated features like pocketed coils and luxury pillow tops. In the three weeks I have owned this mattress I have suffered back pain severe enough to require physiotherapy. I purchased a Tempur mattress and electric base from them. Measuring at 91cm x 188cm, a single mattress is a popular choice for children and students, and is often the first choice in a spare room, paired with another one. The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. bed MATCH® uses 18 statistical measurements, over a thousand scientific calculations and the information you provide to your Forty Winks Sleep Specialist during consultation, to identify a selection of mattresses … I picked up some absolute bargains (they sell their ex-display bedcovers for a steal) but not only that, the lady who'd been of such assistance to me on my first day in Hobart not only remembered my face, but asked how I was settling in. yelling his head of at me go get your money back after a few more words we went and got a refund. I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. I ended up purchasing not only a mattress but also a new base and header board. Went into the Forty Winks Ipswich store and the ladies in there Sue and Lynn were so lovely and friendly and helpful. But not one I was going to spend thousands on. And do not shop here. The tallboy was in fact a white wash, I’m surprised that staff working at Forty Winks cannot tell the difference between white and white wash which colour is clearly marked and identified on each of the cartons. Thank you Forty Winks Eltham. Forty Winks is one of the most successful mattress retailers in Australia with countless offerings from both Australian-made name-brand mattresses and global brands.They have a wider selection than many other local retailers, which is a great thing for customers. On Friday 27/11/20 over seven weeks later we received our new furniture only to discover that the tallboy was not the same finish as the two white bedside tables. The pros: A variety of innerspring mattresses in multiple firmnesses with added spine support. Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. The best bit was when he told us that our physiotherapist, with two published books on back pain, was utterly wrong on bed choice. Not what I was told in store. She then wanders off to show me yet another bed that I do not want. Delivery was as expected and they took away our old mattress as promised. We stock the widest range of products and high quality brands under one roof. Shop Australia's widest range of mattresses, bases and ensembles from leading brands including Sealy, King Koil, My Side, Serta, SleepMaker, Tempur and more.